Here you will find help regarding our games. The type of support may vary depending if Remedy is the publisher or not.
Control is published by Remedy Entertainment.
You can find answers to the most common questions regarding Control below (FAQ).
If you've already ensured that the DLC aren't in your library and just uninstalled, then this could be the result of Family Share license conflict.
To resolve this issue:
In order to start the AWE DLC missions, you must first complete the main Story Mission 7 (The Face of the Enemy). Once you have done that, a new mission will pop up that will guide you to your next waypoint (the Sector Elevator in the Executive Sector hub).
You do not have to be online to play Control Ultimate Edition, however you do have to be online to download the game (digital) and any updates.
Before attempting to play Control Ultimate Edition, please ensure that all components have been installed before launching the game.
From your Xbox Series X|S game library, launch the Control base game, which looks like this:
This includes The Foundation and AWE expansion packs, as well as the backwards compatible performance boost associated with your next-gen console.
If you try to launch the Control Ultimate Edition – Xbox Series X|S version from your game library or the store, you will be returned back to the launch screen again.
The option to play the Xbox Series X|S enhanced version of the game will be available in early 2021.
Control Ultimate Edition, including all the latest expansions is over 50gb so we're unable to fit everything on the Xbox disc. We have used Xbox intelligent delivery to provide some content on the disc and the rest via download.
You can read more about Xbox intelligent delivery HERE.
On PlayStation 4, this isn't the case as Control Ultimate Edition fits on a single disc, due to compression and other variables.
Once you have downloaded the game, rest assured you do not have to be online to play!
October 2020 Update: Due to a bug, certain content from the retail disc version of Control Ultimate Edition is not being downloaded and installed properly. A workaround for the issue has been identified, so please follow these steps to ensure all content gets installed on your console:
We are currently working on a permanent fix and will notify our players via support tickets and social media channels once this occurs. Thank you for your patience and we appreciate your support of Control Ultimate Edition!
Original article:
The Xbox One version of Control Ultimate Edition requires that additional content be downloaded in the background, which is required to play the game (which includes both The Foundation and AWE expansions). This is independent of any patches and updates that are listed in the Xbox Dashboard and are done while the game is running.
This process can take around 30 minutes up to several hours, depending on the speed of your internet connection and other factors, such as download speeds, wi-fi quality, or connection speed with Xbox servers. Please ensure that your Xbox One is connected to the internet and that the connection quality does not show any problems:
https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection
Once this process is complete, an internet connection is no longer required to play Control Ultimate Edition.
If you continue to experience problems with the content not being installed, please reach out to us here by submitting a ticket via the link at the top of this page and we will be happy to assist you.
On PS4, if you have purchased the Control Season Pass, please go to the Foundation or AWE PlayStation Store page on your console and click the Download button for each one. The content does not automatically install and has to be done manually.
Once you do this, your content will begin installing. When complete, restart your game or reload your last save, and your content will now be active.
To access the Foundation DLC, you must finish the main campaign for Control first.
To access the AWE DLC, you must finish Mission 7 (Face of the Enemy) first.
Although this isn't the ideal solution for this issue, the community has managed to figure out a workaround which may allow you to continue playing the game without the frequent crashing:
Special thanks to user Delta748 and others in the TrueAchievements and Reddit communities for discovering and providing this for other affected players.
It is all the content of the PC version of Control Ultimate Edition, made available to stream from the cloud on Nintendo Switch. It includes:
No. As this is a cloud streaming service, all your progress is stored in the cloud.
Like any game, however, if you lose connectivity or switch off the game between checkpoints, you will be sent to the last checkpoint you saved at when you return to the game.
No, the cloud version of Control Ultimate Edition on Nintendo Switch does not support HD Rumble or vibration functionality through the streaming client.
No, a Nintendo Online account is not required to play.
Outside of tips and knowledge shared within our community channels, the following links might be of help: